Order via our secure online shopping cart, postal mail or Fax.   Payment can be made by Visa, MasterCard, American Express, Discover, Personal Check, Money Order or PayPal (including eCheck payments).  Note: Since all of our products are now online and available through our website, we no longer offer a paper catalog.  However, you can order by regular mail, just as you would from a paper catalog.  Please see the "Payment by Money Order or Check" section of our website for ordering instructions.

How do I order online?

• Select the items of your choice by clicking on the "Add to Cart" button next to the price details of the item.
   

• You will be taken to a page that shows that item.  Here you can select a specific size, color or gemstone for the item.  Click on the "Add To Cart" button to add the item to your shopping cart.
   

• You will then be taken to a page that shows the contents of your shopping cart.  Here you can see an itemized list of all of your selections from our shop.  Click on "Continue Shopping" to return to our shop's home page if you'd like to select more items.  Your shopping cart will remember the items that you had placed there earlier. 
   

• You can update quantities simply by changing the number in the "Quantity" box next to any item in your cart.  Click on the "Update" button and your totals will be recalculated. You may also remove items here by un-checking the check box next to an item, then click update.
   

• Once you have decided that you are ready to proceed, click on "Check Out" and you will be taken into our secure checkout server to complete your order.  You can make payment via Visa, MasterCard, American Express, Discover or via PayPal.
    

• You can rest assured that our servers are 100% secure.  They are maintained by Authorize.Net and are state of the art.  PayPal accounts are maintained by the secure PayPal server.
   

• If you are interested in signing up for a PayPal account, click the PayPal button below for more information.

• Special Note:  Ladyhawk's Treasures uses the Address Verification System (AVS) when processing all credit card orders as an additional security measure.  When placing your order, please ensure that the address that you provide matches exactly the address on your credit card billing statement.  We can only ship your order to that address.  Orders that do not pass AVS will not be processed.
   

• Special Note:  When ordering online, please note that the three digit card code on the back of your credit card is a required entry that must be entered on the secure checkout page.  This is generally the last three numbers on the back of your credit card where your signature goes.
   

• Special Note:  If any of the information that you enter is incorrect or does not match your credit card information or your address and billing information, you will receive an error message when you submit your order.  If you receive an error message, your order did not go through.  If you are having difficulty ordering or are receiving error messages, please contact us for assistance.
   

International Orders

International orders must be paid for using Visa, Mastercard, American Express, PayPal or U.S. funded Money Order.  No personal checks will be accepted.  Please note that there is no way for us to guarantee delivery once a package leaves the United States.  We also have no control over whether customs will delay your shipment, and if so for how long.   You may be charged an import duty on your purchase.  This varies from country to country.  Check with your local customs office for details.

United Kingdom customers may be charged a VAT charge and duty taxes.  Please note that we have no control over any additional charges for customs clearance and cannot predict what these may be at any time in the future. You are responsible for these charges and for complying with all laws and regulations of the UK Customs Authorities.  Please visit the HM Customs and Excise website for more information.

Can I pay by personal check or money order?

Yes you can! Click here to go to our "Payment By Money Order or Check" page for ordering information.  Please note that we hold checks for one week before shipping an order to ensure that the payment clears our financial institution and yours.  We also accept eCheck payments via PayPal only.

How long does it take to receive an order?

Once we receive confirmation of your payment, your order will be shipped within 24 to 48 hours.  Please allow time for delivery, about 3 to 7 working days, depending upon where your reside in the United States.  Most U.S. orders are shipped via USPS Priority Mail.  If you are an international customer, shipping times will vary depending upon the country that you live in.  If you pay for your order with a check or money order, your order will be shipped as soon as your check or money order clears through our bank.

What are your shipping and handling rates?

Shipping within the U.S. and Canada:

For orders between $     0.01  - $ 39.99  =  $  7.00
For orders between $ 40.00  - $ 69.99  =  $  9.00
For orders between $ 70.00  - $ 99.99  =  $ 11.00
For orders between $100.00 - $150.00=  $13.00
For orders between $150.00 - and up   =  $15.00
*Extremely heavy orders may require additional shipping charges.

Shipping to countries outside of the U.S. and Canada:

For orders between $     0.01  -  $  39.99 =  $10.00
For orders between $ 40.00  -  $  69.99 =  $12.00
For orders between $ 70.00  -  $  99.99 =  $17.00
For orders between $100.00 - $ 149.99 =  $21.00
For orders between $150.00 -  and up    = $26.00
*Extremely heavy international orders may require additional shipping charges.

Is your website secure?

The security of your information, transactions, and money is top priority with us and at Authorize.Net and PayPal.  Each automatically encrypts your confidential information in transit from your computer to their secure server using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or login to their site, these servers check that you're using an approved browser - one that uses SSL 3.0 or higher.  Making payment through Authorize.Net or PayPal is just as safe, if not safer than it would be for you to present your credit card to a retailer in any brick and mortar store.

How do I contact you?

Have a question, a suggestion, or perhaps need some help with an order?  Please feel free to contact us at any time by emailing your inquiry to ladyhawk@ladyhawkstreasures.com or you can contact us by telephone or snail mail at the address shown below:

Ladyhawk's Treasures
320 Stonecastle Avenue
Reisterstown, Maryland 21136      

Telephone and Fax: 1-800-393-0368        

We'd love to hear from you.

Copyright © 2001-2008 Ladyhawk's Treasures, Inc.